Resources for business owners during the coronavirus pandemic

As businesses like yours continue to take on new challenges, Better Business Bureau Northwest + Pacific is here to help. Accredited Businesses have a responsibility to protect their employees and their customers, to act responsibly, to address business challenges, and to help mitigate the spread of the disease in whatever ways they can.

Below are tips and resources you can use to create and implement a plan for your business.

What it means to be a BBB Accredited Business during unexpected challenges:


Be Transparent

If you are unable to fulfill commitments, communicate immediately with your customers, rather than disappointing them and having to rationalize the reasons after the fact.


Be Responsive

Demonstrate purpose and support for your community. Businesses can play a vital role in maintaining strong communities, even in challenging times.


Embody Integrity

Continue to approach all your business dealings, marketplace transactions and commitments with integrity.

Research shows consumers favor the following business practices during this pandemic, especially as their needs and demands continue to evolve.

Hygiene / Protection / Social Distance
Availability / Speed
Handling Refunds / Cancellations Well

Free Webcasts

Stay tuned for upcoming webcasts about different business topics and challenges. Do you have a suggestion for a future webcast? Please let us know at 

Chuck Harwood

Chuck Harwood
Regional Director, Federal Trade Commission

Green Lights and Red Flags: Advertising in the Age of COVID 

Thursday, August 13, 2020 — 2:00 p.m. MDT
Businesses are having to rethink their advertising and marketing: introducing new products, promoting new services, and reaching out through new venues. Navigating unfamiliar routes may mean relearning which advertising and marketing practices have green lights and which ones raise red flags for consumers and regulators. Learn about deceptive sales practices the FTC has seen recently, resulting in more than 250 warning letters to businesses, along with a growing number of cases.

Andria Hardin

Andria Hardin
Trainer and Targeted Equitable Relief Coordinator for the Montana Human Rights Bureau

Creating & Retaining a Diverse Workforce

Thursday, August 20, 2020 — 2:00 p.m. MDT
Join us in a discussion on how to create and retain a diverse workforce.  Employers will walk away with concrete ideas to start building more diversity into their workforce and to train their existing employees to engage in respectful interactions.

Regina Lawless

Regina Lawless, MSOD
Global Director of Diversity, Equality and Inclusion at Micron Technology

Leveraging Diversity, Equality and Inclusion for Business Impact

Thursday, August 27, 2020 — 2:00 p.m. MDT
Diversity, Equality and Inclusion (DEI) isn’t just for large corporations. Companies of any size can benefit from having a DEI strategy to attract and retain loyal employees and customers. Learn the meaning and impact of diversity, equality and inclusion and some simple ideas to incorporate these principles into your business. 

Back to Business

Many businesses across the country are preparing to reopen amidst the COVID-19 pandemic. When the time feels right to reopen the doors to your business, you want to welcome back customers safely.

Guidelines vary significantly across states and industries, so check with your local representatives for more information on what is or is not allowed in your area. To help you get started, BBB compiled general tips for businesses preparing to operate under unique restrictions.

1. Work Virtually

Continue to stay connected with conference calls or online meetings and webinar software when needed. Stay in touch with clients through email platforms that make sending robust or regularly scheduled emails a breeze. You can download sample communications to help with getting started communicating regular COVID-19 related updates

2. Finding Financial Resources

Check the Small Business Administration (SBA) for information on Disaster Relief Loans to businesses impacted by the pandemic. Consider other options, such as the Main Street Lending Program. Your state may also have resources and grants available. Check with your local SBA, financial institutions and economic commissions.

3. Build and Maintain Trust

Publicize the measures you're taking to sanitize your facility and keep others safe. Also highlight changes to your business like new self-service, virtual, or pick-up options prominently on your website and frequently on social media.

For more tips and valuable information to help guide your reopening strategy, download your Back to Business Toolkit

As the government released various stimulus packages to help small businesses during the COVID pandemic, we tapped into regional experts to help you make sense of it all. Check out the full library of webcasts on our YouTube Channel or find the most frequently asked questions on our Stimulus Package FAQ page!

Resources for more information

Federal and Category Resources

Resources by State

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