Better Business Bureau Northwest + Pacific’s 2019 Torch Awards season has finally wrapped, and wow, was it a banner year. I was fortunate enough to get to celebrate with three of the winners in Oregon who worked diligently on their applications to showcase their community involvement, respective missions and customer service models.
First up: Our Business of the Year award went to Axiom Eco Pest Control. These guys (and gals) do a very important job – take care of insect or rodent infestations when most of us are too scared to do anything about it. Not only do they use products that are safe for a homeowner’s fury friends, but their products are safe for the environment. What really impressed me about Axiom was the emphasis they put on customer satisfaction. If someone finds a pest after a technician’s visit, Axiom will send a technician back out to remedy the problem within 24-48 hours, free of charge.
Next was our Spark Award, which was a new category that BBB NW+P added this year to honor businesses that have been operating for five years or less. This award went to Nectar Markets, a vertically integrated cannabis company with locations across Oregon state. Nectar is a pioneer in the budding recreational industry that aims to make cannabis purchasing a friendly, approachable experience – even for the most hesitant of customers. What stood out to me was how they treat their employees; Nectar provides health benefits and retirement savings programs to their staff, which is a rarity in the cannabis industry.
Finally, I awarded Children’s Cancer Association (CCA) with our 2019 Charity of the Year. CCA was the only charity winner for the entire state. Their mission? To bring joy to seriously ill children and their families during, what is likely, the most difficult time of their lives. My favorite program that CCA offers is Chemo Pal. This program matches sick children with an adult buddy that is there with them during all of their chemo treatments. This person plays with them, offers company and companionship so that the child doesn’t have to face it alone. It’s outstanding work.
All three of these organizations deserve to be recognized by BBB for their trustworthiness, transparency and integrity. They uphold BBB’s standards and set the bar high in the Portland community and marketplace – kudos to the winners!