There is no quicker fix for retail therapy than shopping online. Come on, we all do it. Some sites though, are simply not worth spending your money on. Recently, Better Business Bureau has uncovered a pattern of complaints against popular online retailer Pacific Pike. The business is in Salem, Oregon and offers predominantly small consumer goods for purchase.
However, the whopping 55 complaints and 123 customer reviews in the last 12 months has earned the company an F-rating from BBB. And the majority of those complaints and reviews, 95% of them, allege Pacific Pike took their money but never delivered the ordered products. Those who did receive their orders said that the item was substandard and not as advertised.
Every time BBB receives a complaint about a business, they reach out to, not only make sure there was a legitimate marketplace interaction, but also to help both parties come to a resolution. This is done regardless of whether a business has BBB accreditation.
According to BBB records, Pacific Pike never responded to customer inquiries. BBB also reached out repeatedly to owner Eric Owens to try and resolve these claims. In most cases Owens did not respond. And, in February, he advised BBB to stop emailing him.
Before you hit the web for some retail therapy, make sure you follow these simple steps to stay safe when shopping online.
- Shop with a credit card – In case of fraud, a credit card provides additional protections and is easier to dispute a charge.
- Keep documentation of orders – Save a copy of confirmation page or email until item is received. Be sure to know and understand the return and refund policy.
- Research before purchasing – Inspect the company’s website for a physical address and phone number. Check online reviews and customer complaints at bbb.org.