Interact with your customers through Customer Reviews, respond to Open Complaints and learn about Mediation and Arbitration Services

Respond to a Customer Review

Go to bbb.org/northwest/login. Enter your email address and password. Click on Respond To A Customer Review to view and respond to customer reviews of your business and access the link to help promote your customer reviews.

Click View to view the BBB Customer Review and respond/comment.

Comment on Customer Review

From here you will be able to comment on any customer reviews about your business on bbb.org. Please understand that the Customer Review and your response will be publicly posted on the BBB website.

Respond to an Open Complaint

Go to bbb.org/northwest/login. Enter your email address and password. Click on Respond To An Open Complaint for an opportunity to respond to any
complaint against your business.

You may only use this tool if you received the complaint vie email and you have an email address – which must be the same as the one on file with BBB .

About Mediation and Arbitration Services

Go to bbb.org/northwest/login. Enter your email address and password. Click on About Mediation & Arbitration Services to learn more.

If your company has an active complaint filed by a consumer through BBB, you can offer or accept to go into mediation or arbitration to legally resolve the issue. Alternatively, if you are dealing with a consumer issue although a formal complaint has not been filed, you can bring the case to BBB for mediation or arbitration.

For Charities

Go to bbb.org/northwest/login. Enter your email address and password. Click on For Charities to fill out a Charity Evaluation Questionnaire, Download the
BBB Accredited Charity Seal and learn about the Wise Giving Alliance.